Shipping Policy

Thank you for shopping with Caelle. We are committed to delivering your order as quickly and smoothly as possible. Please review our shipping information below.

Order Processing

All orders are processed within 2–3 business days after your order is placed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information (where available).

Please note that processing times may be slightly longer during peak shopping periods, holidays, or promotional events.

Estimated Delivery Time

After your order has been shipped, delivery typically takes 6–10 business days.

Please note that delivery times are estimates and may vary depending on your location, customs clearance (where applicable), weather conditions, or courier delays.

Shipping Destinations

We currently ship to most countries worldwide.

If we are unable to deliver to your location, you will be notified before your order is processed.

Shipping Costs

We offer free shipping worldwide

From time to time, Caelle may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Caelle is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to update your information, changes cannot be guaranteed once an order has entered processing.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:

• High shipping volumes
• Weather conditions
• Customs inspections
• Courier service disruptions
• Public holidays

We appreciate your patience and understanding should these circumstances arise.

Lost or Missing Packages

If your package has not arrived within the expected delivery window, please contact our support team.

We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged product

We will review your claim promptly and arrange a replacement or refund where appropriate.

Contact Us

If you have any questions about your shipment or need assistance with your order, we're here to help.

Email: support@caelleofficial.com

Our customer support team aims to respond within 1–2 business days.